Refund policy
Returns & Refund Policy
At Art of Heat, we're committed to delivering products that arrive in perfect condition and are ready to enjoy.
Returns
Due to the nature of our products, we cannot accept returns or exchanges on food items that have been opened, used, or consumed.
If your jar arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.
To request assistance, email theartofheat@gmail.com with:
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Your order number
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A brief description of the issue
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Clear photos of the product and its packaging
We'll review your claim as quickly as possible and, where appropriate, arrange a replacement or issue a refund.
Non-Returnable Items
We are unable to accept returns for:
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Opened or partially consumed jars.
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Products purchased in error or due to a change of mind.
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Products that have not been stored according to the storage instructions.
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Sale items or gift cards.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If your package is damaged during transit, contains the wrong item, or you believe there is a quality issue with your product, contact us immediately at theartofheat@gmail.com. We'll work with you to resolve the issue as quickly as possible.
Refunds
If your claim is approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been approved.
If more than 15 business days have passed since your refund was approved, please contact us at theartofheat@gmail.com.
Questions?
If you have any questions about your order or our return policy, we're always happy to help.