Shipping policy

Shipping Policy

Last Updated: 10 July 2026

Thank you for shopping with Art of Heat (Pty) Ltd. We aim to get your order to you as quickly and safely as possible. Please read our Shipping Policy below before placing your order.

Shipping Locations

We currently ship within South Africa only.

At this time, we do not offer international shipping.

Processing Times

Orders are typically processed and dispatched within 2–3 business days after payment has been received.

Orders are processed Monday to Friday, excluding weekends and public holidays.

During busy periods, promotions, or public holidays, processing times may be slightly longer. If there are any significant delays, we will contact you as soon as possible.

Delivery Times

Once your order has been dispatched, estimated delivery is 4–7 business days, depending on your location.

Please note that delivery times are estimates only and may vary due to:

  • Courier delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Circumstances beyond our reasonable control

While we work with trusted courier partners, we cannot guarantee delivery dates.

Shipping Fees

We charge a flat shipping rate of R100 anywhere within South Africa.

If you require Express Shipping, please contact us at theartofheat@gmail.com before placing your order. Additional charges may apply depending on your location and delivery requirements.

Courier Partners

To ensure reliable delivery, we may ship your order using one of the following courier companies:

  • Aramex

  • The Courier Guy

  • Fastway

The courier used will depend on your delivery location and the most suitable shipping option available at the time of dispatch.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available), allowing you to follow your parcel's journey.

Delivery Addresses

Please ensure that the shipping address provided during checkout is complete and accurate.

If you need to update your delivery address after placing an order, please contact us as soon as possible at theartofheat@gmail.com. We will do our best to accommodate changes before your order has been dispatched.

Unfortunately, once an order has been handed to the courier, we are unable to change the delivery address.

PO Box Deliveries

We can deliver to PO Boxes, where supported by the selected courier service.

Signature on Delivery

A signature is generally required upon delivery to confirm receipt of your order.

If you would prefer your parcel to be left with a security desk, reception, concierge, neighbour, or another authorised person, please let us know when placing your order. By providing this instruction, you acknowledge that delivery to the nominated person or location will be considered successful delivery.

Failed Deliveries

If delivery cannot be completed because:

  • the delivery address provided is incorrect or incomplete;

  • no one is available to accept the parcel;

  • the courier is unable to contact you using the information provided; or

  • the parcel is returned to us as unclaimed,

any additional shipping or re-delivery costs may be the responsibility of the customer.

If a delivery cannot be completed due to an error on our part, we will cover the cost of re-shipping your order.

Damaged Orders

Please inspect your order as soon as it arrives.

If your parcel is damaged, you receive the incorrect item, or you believe there is a problem with your order, please contact us within 48 hours of delivery by emailing theartofheat@gmail.com.

To help us resolve the issue quickly, please include:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the product and the packaging.

Lost Parcels

If your parcel appears to have been lost during transit, please contact us as soon as possible.

We will open an investigation with the courier company before arranging a replacement or refund. Courier investigations typically take several business days to complete.

If the courier confirms that the parcel has been lost, we will arrange an appropriate resolution, which may include sending a replacement or issuing a refund where applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Art of Heat (Pty) Ltd.

Email: theartofheat@gmail.com